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How Amy Works with data

Amy, either by voice or via the web chat, is integrated via secure API to a web data source. This is exactly how the platform would integrate with your data and your touch points.

You can use any registration number for a valuation, your own for instance. To book a service though, use one from the table below – these have “touch points” or triggers that will change the way Amy responds.

Car Registrations

Registration	Owner	Make / Model	MOT Due?	Upgrade?
LA23 SOH	Simon Jeffs	Citroen C5 Aircross	No	No
BG13 LSX	Teigan Large	Hyundai Santa Fe Premium CRDi	No	Yes
NL18 UGF	Babs Morse	Audi A3 Sportback Sport TFSI	No	No
MS08 ABS	Babs Morse	Audi A4 Technik TDI	Yes	Yes
BL70 BEJ	Gary Kind	Volvo S60 R-Design+ T5 Auto	No	No
KY72 NLR	Mike Richardson	Audi Q5 S Line 45 TFSI Quattro	Yes	No
EA20 YFW	Beth Nunn	Ford Focus Titanium X TDCI	Yes	Yes
SC16 KEZ	Keren Cornhill	Mini Cooper Clasic	No	No

In Call Guidance

1. Initial Contact

Amy will answer the call politely. She has been training to listen for key words or phrases, such as “I’d like to sell my car” or “I need to book a service”.

Ultimately Amy can transfer a call to sales or purchasing department, she can value your car, she can book a service (use table of cars below) and if she doesn’t understand what you have asked for, transfer you to reception.

We didn’t do it for the demo but Amy can also use any large language model or knowledge bases, so you could use Amy as a help bot offering advice and guidance to your callers.

2. Giving Amy your registration

If you ask Amy to value your car, or book a service then she will ask you for your registration and then confirm that with you phonetically. Speaking clearly improves recognition.

You can use any registration for a valuation (performed by API lookup to a national provider) but if you use the registrations in the table below the triggers are used based on the MOT or Upgrade status.

Note: Registration lookup is limited to cars only. It does not find light commercial vehicles (pick ups), or other commercial vehicles.

Car Registrations

Registration	Owner	Make / Model	MOT Due?	Upgrade?
LA23 SOH	Simon Jeffs	Citroen C5 Aircross	No	No
BG13 LSX	Teigan Large	Hyundai Santa Fe Premium CRDi	No	Yes
NL18 UGF	Babs Morse	Audi A3 Sportback Sport TFSI	No	No
MS08 ABS	Babs Morse	Audi A4 Technik TDI	Yes	Yes
BL70 BEJ	Gary Kind	Volvo S60 R-Design+ T5 Auto	No	No
KY72 NLR	Mike Richardson	Audi Q5 S Line 45 TFSI Quattro	Yes	No
EA20 YFW	Beth Nunn	Ford Focus Titanium X TDCI	Yes	Yes
SC16 KEZ	Keren Cornhill	Mini Cooper Clasic	No	No